Once the Black Crow team confirms the setup is complete. Be sure to review the flows before setting them live: the Black Crow units should be duplicates of your currently live flows, but with slightly different triggering rules and filters.
In some cases, the Black Crow Smart ID flows may not be exact copies of the original flows. This can happen when the original flows contain specific properties or conditions that are not supported by BCAI Smart ID flows, such as conditions on Collections and custom wording and discounts based on the Collection a product belongs to.
Turning on Flows in the Klaviyo Platform
- Log into your Klaviyo account
- On the sidebar on the left, click Flows
- Search for "black crow"
- Click on each Abandonment flow labeled Black Crow Smart ID (Session/Browse/Cart/Checkout) [Recommendation: Open each into a new tab]
- At the top right corner, click Review and turn on [For each Abandonment Flow]
- Check that the Flow status is set to Live and "Update status now" is chosen.
- Click Save
- Each Black Crow Abandonment Flow should now be set to Live; Smart ID for Klaviyo is successfully launched!