Predictive Repurchase - Launch (Yotpo)

Once you received the links to your Predictive Repurchase flows from the Black Crow team, there are a couple steps to launch.

Please review all the flows to ensure the messages do not require changes/edits before launching.

If you do not want to change anything in the messages and links, and decide to launch with our default text, you can proceed to the How to set my flows live section.

If you would like to make changes to the default text and/or links, please read through the following sections: How to check if you're ready to launch.

 

How to check if you're ready to launch

Our default messages in your flows are built in a way to help you achieve great incremental revenue results. However, you're free to change any wording and styling to best fit your brand. If you do so, before launching your flows, you just need to check if all the links are working properly. Thankfully, with the Yotpo platform we can use tags instead of hard coded links.

To add a tag on a SMS message, click on the message and then click on +19 (this number may be different) at the end of the example tags under the Personalization tags tab:

Here are the default messages for each flow and the tags we use in each:

Predictive Cross Sell

First SMS and EMAIL - With No Incentive:

 

• Tag for the link with a recommended product: Recommended Product Title
• Tag for the link to your Black Crow storefront: Landing Page Url

Second EMAIL - With Incentive:

• Tag for the link with a recommended product: Recommended Product Title
• Tag for the link to your Black Crow storefront: Landing Page Url
  • In this default, our link is inside the word "here", to add the tag, select the word, and on the left side, click on the brackets sign and search for the Landing Page Url tag.
• Tag for the incentive: Discount code
  • You will notice that adding the tag discount code through the Edit Design page won't show the details of the discount. After you add the tag in the correct place, Save & Close the flow at the top right. 
  • With the Email selected, you will the Yotpo Discount and under it, the percentage. To Edit, click on the Edit pencil sign.
  • Click on Edit in the pop-up.
    
  • And then, if you want to change the amount of discount, change and then Save where shown in the image below:

Second SMS - With Incentive

• Tag for the link to your Black Crow storefront: Landing Page Url
• Tag for the incentive: Discount code
  • In the pop-up, if you want to change the amount of discount, change it and Save where shown in the image below:

Predictive Replenishment

First SMS and EMAIL - With No Incentive:

• Tag for the link with the last product bought: Prior Purchased Product Title
• Tag for the link to your Black Crow storefront: Landing Page Url
  • In this default, our link is inside the word "here", to add the tag, select the word, and on the left side, click on the brackets sign and search for the Landing Page Url tag.

Second EMAIL - With Incentive:

• Tag for the link with the last product bought: Prior Purchased Product Title
• Tag for the link to your Black Crow storefront: Landing Page Url
  
  • Inside the Store URL
• Tag for the incentive: Discount code
  • You will notice that adding the tag discount code through the Edit Design page won't show the details of the discount. After you add the tag in the correct place, Save & Close the flow at the top right. 
  • With the Email selected, you will the Yotpo Discount and under it, the percentage. To Edit, click on the Edit pencil sign.
  • Click on Edit in the pop-up.
    
  • And then, if you want to change the amount of discount, change and then Save where shown in the image below:

Second SMS - With Incentive

• Tag for the link to your Black Crow storefront: Landing Page Url
• Tag for the incentive: Discount code
  • In the pop-up, if you want to change the amount of discount, change it and Save where shown in the image below:

 

Predictive Subscribe

First and Second SMS:

• Tag for the link to your Black Crow storefront: Landing Page Url

First and Second EMAIL:

. 

• Tag for the link with the last product bought: Prior Purchased Product Title
• Tag for the link to your Black Crow storefront: Landing Page Url
  • In this default, our link is inside the word "here" and inside "Store URL", to add the tag, select the word, and on the left side, click on the brackets sign and search for the Landing Page Url tag.

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How to set my flows live

1. Log into the customer analytics Yotpo account
2. Go to the SMS & Email page clicking on the symbol at the top left of the page, then click on the SMS & Email box.
3. On the left side bar menu, click on Flows
4. On the dropdown, click on My Flow 
5. Search for your flow that starts with Black Crow - Predictive
6. Now, there are two ways to set your flow live:
   1. First Way:
      • Here on the list that show your Predictive Repurchase flow, click on button Draft
      • And then click on Live that will dropdown
   2. Second Way:
      • Click on Edit flow or click on the link to the flow that the Black Crow team sent you.
      • On the top right corner, click on the button Draft
      • And then click on Live that will dropdown

Now with all your flows live, you can enjoy your partnership with Black Crow AI!

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