Attentive: How to include product images in Predictive Repurchase Journeys

By default, Black Crow AI’s Predictive Repurchase journey messages are text only but you can add images to them by doing the following in Attentive.

1. Login to Attentive.
2. Go to Journeys.
3. Search for "Black Crow" and click to drill into the appropriate flows (e.g. "Black Crow - Predictive Cross Sell").
4. If the journey is already active, click “Create a draft”.
   
   

For each SMS message where you want an image:

1. Click on the message.
2. Click the “Add media button” that looks like a +
3. Click “Select” beside “Dynamic Image”.
4. If you want to show the image of the prior purchased product (recommended for Replenishment or Subscribe journeys), select “priorPurchasedProductFeaturedImage”. If you want to show the image of the most highly recommended product for the user (recommended for Cross Sell journeys), select “recommendedProductFeaturedImage”.
5. Click Insert. 

For each email message where you want an image:

1. Click on the message.

 

2. Click Edit Content.
3. Pick a place in the message where you want to include an image and put your cursor there.
4. Enter one of the following:
   1. To show the prior purchased product (recommended for Replenishment and Subscribe journeys): <img src="{{triggerEvent.custom['priorPurchasedProductFeaturedImage']}}"/>
   2. To show the most highly recommended product (recommended for Cross Sell journeys): <img src="{{triggerEvent.custom['recommendedProductFeaturedImage']}}"/>
5. Optionally: you may want to set width and/or height attributes on the <img> tag to get the image to be the size you want.
6. Click Save and Return to Journey when you are happy with its placement and size.