To make updates to Attentive messages so the links direct users to product detail pages instead of the Black Crow AI's personalized storefront please follow the below steps:
You can update these links by following these steps in Attentive:
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Login to Attentive.
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Go to Journeys.
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Search for "Black Crow" and click to drill into the appropriate journeys (e.g. "Black Crow - Predictive Cross Sell").
For each SMS message:
- Click on the message.
2. Click on {{triggerEvent.custom[]’landingPageUrl’]}}.
3. Change it to whatever other variable you prefer or you can erase it and put a static URL if you prefer that to variable. If you want to redirect to the recommended product details page of the product that’s recommended by Black Crow AI (this is our suggestion for Cross Sell journeys if not using our storefront), select “recommendedProductPdpUrl”. If you want to redirect to the previously purchased product details page (this is our suggestion for Replenishment and Subscribe journeys), select “priorPurchasedProductPdpUrl”.
4. Click Save.
Our team is happy to help with QA to ensure these changes were made properly. Please email support@blackcrow.ai if you've made changes the you want to be reviewed.