What if I want to change the creative in my existing form/overlay/popup and/or Welcome flow?
If you are updating creative in an existing sign up form, you can make the same changes to the Black Crow pop up, but please let our team know so we can ensure that all the correct sources and filters have been applied. You can reach us at support@blackcrow.ai.
What if I want to change the platform housing my popup or Welcome flow?
If you want to change the platform used for your form or flows, please let our team know so we can migrate our setup to the new platform as well. You can do so by filling out this form.
What if I create a NEW form/overlay/popup and/or Welcome flow?
If you create a net new sign up form and/or welcome email flow:
- If your form and/or flow are powered by Klaviyo, follow these steps: Predictive Offer Creative Change-Klaviyo
- If your form and/or flow are powered by Attentive, follow these steps: Predictive Offer Creative Change-Attentive
- If your form is powered by Attentive and you have flows powered by Klaviyo and Attentive, follow these steps: Predictive Offer Creative Change-Attentive + Klaviyo
- If your form is powered by any other platform besides Klaviyo or Attentive: follow these steps: Predictive Offer Creative Change-All Other Platforms
Can I pause my Predictive Offer overlay and/or Welcome flow?
Setting the Black Crow Welcome Flow to draft/inactive in your platform will have it stop sending emails/SMS-messages but it does not turn of Black Crow's Predictive Offer popup.
To turn off Black Crow's Predictive Offer popup, see this article: How to turn On/Off Predictive Offer in the Black Crow Portal
We're available to help if needed. If you want to pause Predictive Offer, please let us know your reason for doing so by contacting support@blackcrow.ai.
How many welcome overlays will show in a single session?
Site visitors will see no more than two, and only your top 10% of site traffic would see a second.
What creative should I use for the Black Crow overlay?
Your Black Crow overlay will have the same creative as your evergreen/currently active overlay.
Do the emails the Black Crow popup collect get added into a separate list in Klaviyo/Attentive?
No, the emails collected from your Black Crow overlay will be added to your current list(s)
My overlay is not controlled by Attentive, Klaviyo, Amped, Mailchimp, Justuno, Postscript, Yotpo, Recart, Wisepops or Alia - how can we work together on Predictive Offer?
We currently only work with those platforms, but are actively working on expanding to support others. Let support@blackcrow.ai know what platform powers your overlays and we will share this information with our product team to help us prioritize new integrations.